FAQ

SIGHTLINE DIRECT

Frequently Asked Questions

Ordering & Account

How do I apply for a wholesale account?

Contact us at info@sightlinemedical.com to request access. We verify licensure and practice information before activating accounts. Once approved, you’ll receive login credentials for the portal.

What is the minimum order quantity?

Products are sold in case pack quantities. The minimum order is one case pack per SKU. Case pack configurations are specified on each product listing.

What payment methods are accepted?

We accept credit card payment through our secure checkout.

Shipping & Delivery

How long does shipping take?

Orders are typically fulfilled within 1–2 business days of order confirmation. Transit times vary by destination. You will receive a tracking number when your order ships.

Do you offer free shipping?

Yes. Free standard shipping is available on qualifying orders. The current threshold is displayed in the banner at the top of the portal and is subject to change.

Do you ship outside the United States?

Currently, the SightLine Direct portal serves U.S.-based practices only. Contact us at info@sightlinemedical.com if you have international shipping needs.

Products

Where can I find product information?

Detailed product information, including formulation details, clinical references, and dosing guidance, is available at sightlinemedical.com .

Resale & Pricing

Can I set my own retail price?

Yes. Practitioners retain full discretion over in-office retail pricing.

Can I sell products online?

Resale through online storefronts or third-party marketplaces is not permitted. Products purchased through the portal are authorized for resale directly to patients within your practice. See our Authorized Resale Policy in the portal Terms and Conditions for full details.

Still Have Questions?

Who do I contact if I need help?

Reach us at info@sightlinemedical.com. We respond to all inquiries within 1–2 business days.